Cheaper Bookings Support Portal
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Covid-19 what you need to know
Important Covid-19 message Various travel destinations around the globe have been impacted by COVID-19. To avoid any preventable issues to your health or with your booking, we highly recommend that you check local and national health advisories for the destination that you plan on traveling to before you book. Covid-19 before you book For those of you that plan on booking a hotel, flight, rental car, or vacation package, we recommend that you check the refund policy for each item that you...
Why should I create a Cheaper Bookings Account?
We encourage you to create a Cheaper Bookings Account for the following reasons - Access to exclusive Member Only Deals - Free to create an account - Easier Booking Management - Faster Checkout - View your Search History - View your Booking History - Customize your settings for a better experience - Add Hotels to your Wishlist - Leave Reviews on Hotels you have visited How do I create an account? Creating an account only takes about a minute. The fastest way to cr...
How Do I Cancel My Booking?
I am not a Cheaper Bookings Account holder how do I cancel my booking? You can only cancel a booking if the cancellation policy for the particular booking allows for it. Most hotel rooms and rental cars are refundable. Most Airlines will not allow you to cancel a flight. You can cancel your booking by navigating to your itinerary, from there you will see a cancel button located at the bottom of your itinerary. You will then want to click the cancel button. After you have clicked the cancel but...
What are your refund timelines like?
Refund timelines are up to the Hotel, Airline, or Rental Car Company. Once you cancel a Hotel or Rental Car through Cheaper Bookings you can typically expect a refund within 48-72 hours. Flights typically take one to twelve weeks for a refund depending on the airline, if you need to have your refund request expedited, we recommend that you reach out to the airline directly.
Where Can I find my itinerary?
I am not a Cheaper Bookings Account holder where do I view my itinerary? In order to view your itinerary, click the following link View Your Itinerary (https://www.cheaperbookings.com/checkout/confirmed). After you click the link there will be three input fields. In the first field you must type the email you booked with, the second field you will want to copy and paste your Cheaper Bookings Confirmation Number(Please note: your Cheaper Bookings confirmation number starts with CB) and for the ...
Where can I find the refund policy for my booking.
For those of you that already booked The refund policy for your booking can be found on your itinerary. Where can I find the Refund Policy for a room I plan on booking. Rooms are usually refundable, but some rooms are non-refundable, we encourage that you read the refund policy for the particular room you plan on booking. The refund policy for each room is displayed on the hotel details page directly under choose your room under the options heading. To view the cancellation policy for the...
I am having a problem checking in to the hotel I booked. What should I do?
We advise that you take a screenshot or printout your Cheaper Bookings Confirmation. If the hotel charged you in advance, this means that your reservation is guaranteed by the hotel. Hotels overbook on rare occasions if this happens to be the case, then the hotel is required to find you a similar hotel with free transportation to the hotel.
I purchased trip protection, how do I go about filing my claim and canceling my booking?
If the Hotel or Airline flight policy does not allow a cancellation for the particular product you booked, We then advise that you contact the insurance company to make your claim, assuming your reason for canceling is covered by the insurance company. After you make your claim, we recommend that you contact the Hotel or Airline and notify them that you wish to cancel your booking. To make your claim please call Allianz Global Assistance at 1-866-909-4101, before calling have your policy number ...
How long prior to departure should I arrive at the airport?
If you are traveling domestic, we recommend that you arrive at the airport at least two hours before the flight you booked departs, Remember to bring a valid government issued ID for each person traveling. For international flights you will want to arrive at the airport at least three hours before flight departure, remember to bring a valid passport for each person traveling.
Who should I turn to for assistance once I booked my flight
We encourage you to contact the airline you booked your flight with as the airline will be able to service you better.
What Type of Identification Is Required To Board My Flight?
It depends whether you are flying domestic our international. For International flights you will want to make sure to bring a valid passport. For domestic flights you will want to make sure that you bring a valid government photo Id, such as a Driver License. Those of you who will be traveling domestically with a minor, will want to consider bringing some form of Identification such as a birth certificate. It is important to note that if you plan on traveling internationally with a child you mus...
What Am I Allowed to Pack For My Flight?
Packing properly will help with the screening process and prevent an unnecessary headache at the airport. Make sure you know what you can pack in your carry-on and checked baggage before you arrive at the airport. It is important to note that carrying prohibited items can cause delays, depending on the prohibited item you could even face large penalties and possibly imprisonment. The following is a list of common items that you can pack. Allowed Items Clothing: Carry On & Checked Bags Shoes:...